Kaap's Old World Chocolates
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Kaap's Old World Chocolates

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Kaap's Old World Chocolates Kaap's Old World Chocolates

Hrs: Mon-Fri 10a-7p
Sat 10a-3p
Sunday - Closed

Kaap's Old World Chocolates

Kaap's Old World Chocolates Frequently Asked Questions

Ordering and Shipping

The Candy

Can I redeem Kaap's paper Gift Certificates on KaapsCandies.com?

Unfortunately we are not able to accept Gift Certificates via our web site at this time. We are working on issuing Gift Cards that will be sold and/or redeemable online. In the meantime, Gift Certificates can be redeemed through our Mail Order Department by calling 1-888-430-9043. Please advise the Customer Service Representative that you have a Gift Certificate. The Gift Certificate and a check for the balance plus postage and handling can be mailed to:

Kaap’s Chocolates
1921 South Webster Avenue
Green Bay, WI 54301

Once the gift certificate is received we will ship the candy.

I'm concerned about security over the Internet. Is it safe to shop at KaapsCandies.com?

Absolutely. We employ the latest in security software to encrypt all of your confidential information when you shop at Kaapschocolates.com. From the time you begin entering your name and address until an order is completed.

What does Kaap’s do with the information it receives when I place an order?

You can read our privacy policy here: Kaap’s Old World Chocolates Privacy Policy

I want to place orders for several friends. How do I place several orders to different recipients?

It’s Simple! Shop for one recipient at a time as you go through the ordering process. Our site will remember all of your billing information and recall it for you each time you click "Click here to continue shopping" and shop for another recipient.

What are the shipping costs?

Shipping costs are based on 3 factors, weight, destination and speed of service required. All of our shipping is tracked and you will receive an email confirmation, not only for your order, but for your shipping as well.  You can track online at http://www.fedex.com/us/

How long will it take for my order to arrive?

It is best to allow Kaap’s Chocolates kitchens 24 hours to process and prepare your order for shipping. After that your order should arrive at its destination in three to five days (*see next item for shipping during warm weather). Because we guarantee that your order will arrive in perfect condition we use priority shipping services that ensure timely delivery and delivery confirmation. Deliveries are made Monday through Friday, except holidays. Please provide an address where someone will be available to receive the shipment. You may also use our "Future Delivery Date" option to order your gifts early. We will make every effort to be sure that they will arrive on or just before the date you specify.

Can Kaap’s ship my chocolate order during the warm Summer months?

Yes, during warm weather we use warm weather packaging and cold packs to protect your chocolate orders from heat. Please use Express or Warm Weather Deliver Option.

What's the best way to store Kaap’s candy after I receive my order?

We recommend storing the candy at 60º to 70º F and consuming the candy within approximately 4 -6 weeks after purchase. Do NOT store in refrigerator.

Can I freeze Kaaps Chocolates?

Our chocolates may be frozen with reasonable care. Seal box in Saran Wrap and then aluminum foil and place in freezer. After removing box from freezer, let unopened sealed box stand at room temperature for 24 hours before enjoying!

Does Kaap’s sell any sugar-free candy?

Kaap’s does offer a large selection of sugar free, low carb and reduced calorie candy at this time. We have a full line of candies for people who are in need of diabetic and/or reduced sugar contents. Our sugarless candies enjoy the same taste, richness and quality of our regular candies.

What's the most popular chocolate piece made by Kaap’s?

Everyone has their own personal favorite when it comes to Kaap’s Chocolates. Some of the most popular pieces, year after year, are:

  • Creams (including Buttercream, Vanilla and Chocolate)
  • Caramels, including Vanilla and Chocolate Wrapped Caramels
  • Double Caramels
  • Double Dipped Myrtles, the only kind of Myrtles we carry!

1921 South Webster Avenue, Green Bay, Wisconsin  54311
(920) 430-9041  •  Toll-free: (888) 430-9043  •  Fax: (920) 430-9042  •  www.kaapscandies.com

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All prices and specials are subject to change. Please call us for the most current pricing.